+416-433-7093 info@thehodshop.com
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+1 416 433 7093
Monday to Friday 9am-9pm EST
Saturday to Sunday 9am-6pm EST

FAQs

Find the answer you need in our FAQs section.

We'll be in touch soon

We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Scroll down for more details.

How to cancel an order or start a return

To cancel your order:

  1. Please notify info@thehodshop.com your order reference as soon as possible in order to ensure cancellation. 
  2. Let us know the items you want to cancel and your reason for cancellation.
  3. We'll email you confirmation of your cancelled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Returns service.

Booking your return is free and easy. Here's what you need to do:

  1. You'll need to email info@thehodshop.com your order reference and email address.
  2. Let us know which product you return to and your reason for returning.
  3. Place each item you're returning with all the original packaging inside the HOD package you received.
  4. Attach your Return Label to the outside of your HOD package.
  5. Also attach the Return Note to the outside of your HOD box. Make sure the Return Label is still visible as this will need to be scanned by the courier.
  6. To track the return of your order, make a note of the courier’s Tracking Number.

    We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

    Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached.

    All the documents you need to return should be included. If you need to reprint them, head to My Orders in My Account or, if you placed an order as a guest email Customer Service. 

    General contacts

    Customer Service:

    Email: info@thehodshop.com

    We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.

    Buying:

    Please note that HOD operates as a marketplace for independent boutiques. We do not have a buying department and we do not buy stock directly from brands. However, we do represent various brands in North America. Please inquire for more information. 

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